Terms and Conditions

Terms and Conditions give you a standard set of rules that apply to all your customer relationships — whether B2B or B2C. They provide legal security and mean you don't have to negotiate a bespoke contract every time you onboard a new customer.

They are not legally required, but they let you set rules that are clear, adapted to your business, and more in your favour than statutory law alone. Without them, the default rules of Swiss (or German) law apply — and those defaults are rarely optimal for your situation.

At minimum: contract term and termination rights, payment modalities, liability limitation, IP ownership and a mechanism to update the terms as your business evolves. For webshops you also need consumer-protection clauses (returns, warranties). For platforms, user-generated content rules and content-moderation rights.

Good terms are drafted to anticipate change — slight evolutions in your services or pricing should not trigger a rewrite. We build in an amendment mechanism and hand over clear instructions for when and how to update. For material changes you give existing customers notice and a period to opt out.

Yes, as an add-on. German AGB-Recht and EU consumer-directive requirements differ significantly from Swiss law, so we scope that work separately on a free call and quote it transparently.

For a standard package the kick-off call happens within days of booking, a first draft follows within a week, and final terms are typically delivered within two weeks. Complex multi-sided platforms take a little longer — we'll confirm the timeline at kick-off.